1. About LicenseCode
LicenseCode is operated for software license sales, product activation guidance and reseller workflows connected to AlAmiri Computers Trading L.L.C and its approved software distribution activities. By using the website, creating an account, placing an order or requesting support, you agree to these Terms and Conditions.
2. Website use and accounts
You must provide accurate account, billing and contact information. You are responsible for keeping your account secure and for all activity under your account. We may suspend or cancel access if we detect fraud, abuse, chargeback risk, misuse of license keys, automated scraping, illegal resale or activity that may harm customers, vendors or our systems.
3. Products, pricing and digital delivery
Products are software licenses, license keys, activation codes, subscription entitlements, scratch-card/retail-pack references or related digital delivery items. Product names, device counts, durations, compatible platforms and activation regions are shown on each product page. Prices may change before an order is accepted.
Digital delivery may be instant or may require order review, fraud checks, warehouse confirmation, vendor processing or reseller-account approval. Delivery may be made by email, account panel, partner portal, API workflow, order note or other approved channel.
4. Activation regions and country compatibility
Many security and utility products are region-specific. A license may activate only in selected countries or regions such as Middle East, Africa, Europe or Global. The customer is responsible for selecting the correct activation region before checkout. We may provide guidance, but activation is ultimately governed by the product vendor's systems, license terms and regional rules.
If the buyer attempts to activate a license outside the valid region, the product may fail to activate and the order may not be refundable after delivery.
5. Cancellations, returns and refunds
Because software licenses are digital goods, delivered keys and activated subscriptions are generally non-returnable. A refund or replacement may be considered when a license is proven invalid, duplicated, not delivered, or materially different from the ordered product and the buyer reports the issue promptly with evidence.
Refunds may be refused for incorrect region selection, unsupported device/OS, buyer remorse, installation refusal, user error, account misuse, violation of vendor terms or delays caused by missing customer information.
6. Support scope
Support may include installation guidance, activation guidance, country/region compatibility checks, order-status assistance and basic troubleshooting. Support does not include device repair, malware-removal guarantees, operating-system repair, data recovery, third-party account recovery, or actions outside the product vendor's permitted process.
7. Vendor terms and third-party products
All software products remain subject to the relevant vendor's End User License Agreement, subscription terms, privacy notices, activation rules and product lifecycle policies. Vendor names, logos and product names remain the property of their respective owners.
8. Reseller, partner and bulk orders
Reseller access, bulk pricing, API delivery and partner-panel access require approval. We may request company documents, sales region, expected volume, marketplace details, anti-fraud checks and agreement to additional reseller rules. Partner accounts must not resell into restricted regions, publish misleading claims or expose license data.
9. Payments, fraud checks and chargebacks
We may hold, review, reject or cancel orders when payment, account, location, fraud-score or compliance checks raise risk. Unauthorized chargebacks, payment disputes after successful delivery, resale abuse or suspicious ordering may result in account suspension.
10. Limitation of liability
To the maximum extent allowed by law, our liability is limited to the amount paid for the affected order. We are not responsible for indirect loss, business interruption, lost profit, data loss, vendor service outages, unsupported systems, or customer failure to follow activation instructions.
11. Changes to these terms
We may update these Terms and Conditions from time to time. Updated terms apply from the date they are published on the website.