Digital goods policy
Software license keys, activation codes, subscription entitlements and digital delivery products are generally non-returnable once delivered, revealed, redeemed or activated.
When we can help
We may replace or refund an order when a license is proven invalid, duplicated, not delivered, or materially different from what was purchased. The customer must report the issue promptly and provide the requested evidence such as screenshots, error messages, operating system details and activation country.
When refunds may be refused
Refunds may be refused for wrong activation region, unsupported device, unsupported operating system, customer account problems, buyer remorse, installation refusal, misuse, fraud, chargeback abuse or violation of vendor license terms.
Before buying
If you are not sure which product or region to choose, contact support before checkout. Our team can help confirm region, device count, duration and product family.