1. Information we collect
We may collect information you provide directly, including name, company name, email address, phone number, billing details, shipping/delivery details, reseller application data, support messages, order notes and product activation information you choose to share.
We may also collect technical information such as IP address, browser, device type, approximate location, pages viewed, referral source, cookies, fraud-prevention signals and checkout/payment status.
2. How we use information
We use information to process orders, deliver software licenses, check activation compatibility, provide installation and activation support, prevent fraud, manage reseller accounts, improve website performance, send service messages and comply with legal obligations.
3. Service providers and sharing
We may share limited information with payment processors, fraud-prevention providers, hosting providers, email providers, delivery/API systems, software vendors, support tools, logistics partners when physical delivery is involved, and authorities where legally required. We do not sell customer conversations or customer data to advertisers.
4. Cookies and analytics
Cookies may be used for account login, cart function, checkout, security, analytics and website improvement. Some third-party services may set their own cookies according to their policies.
5. Data retention and security
Order, accounting, support and fraud-prevention records may be retained for business, tax, compliance and warranty/support purposes. We use reasonable technical and organizational measures to protect customer information, but no online system can be guaranteed completely secure.
6. Your privacy rights
Depending on your location, you may request access, correction, deletion, portability, restriction or objection to certain processing. Some records may need to be retained for legal, accounting, fraud-prevention or contractual reasons.
7. AI-assisted support
LicenseCode may introduce AI-assisted support to help users find products, understand activation regions and solve installation issues. Customers should not share sensitive passwords, private account credentials or unnecessary personal data with support tools. AI-assisted suggestions may be reviewed and improved by human operators.
8. Contact
For privacy questions or requests, contact LicenseCode support through the website contact form or the published support email/WhatsApp channels.